Frequently Asked
Questions
SHG combines deep ITFM domain expertise with custom-built tools to provide end-to-end transparency, automation, and cost control over your infrastructure expenses.
Yes. Our solution is designed to integrate through standard APIs or custom connectors with:
Oracle
SAP
Azure
AWS
ServiceNow
Unlike template-based tools, we tailor the ITFM model to reflect your organization's structure, maturity, and specific cost drivers, ensuring actionable insights and decision support.
Yes. We offer:
comprehensive onboarding
knowledge transfer
ongoing support packages
Absolutely. Our solution supports cost modeling across multiple legal entities, currencies, and geographies.
We offer flexible delivery options: from a 6-week Proof of Concept (PoC) to full multi-year transformation programs, depending on your readiness and scope.
Yes. Many clients begin with one module (e.g., Inventory or Time Tracking) and expand gradually as internal processes mature.
Both options are available—cloud-hosted by SHG or on-premise deployment, depending on your data governance and security requirements.
We understand that many organizations lack dedicated IT Finance experts who can effectively set up and manage an ITFM tool. That’s why SHG offers Professional Services as a key component of our solution.
Even though our platform is designed to be self-serving, we provide hands-on support to set up, structure, and manage your IT financial processes. Our fractional team acts as an extension of your organization, ensuring you get full value from the platform without needing to hire additional staff.
Let us handle the complexity so you can focus on making data-driven IT investment decisions.
Absolutely. Our team is available to assist you Monday to Friday, from 9:00 AM to 9:00 PM EST.
You can reach us via email or schedule a call at your convenience.